Privacy Policy
1. Information We Collect
- Account Registration: Name, email address, billing/shipping address, phone number.
- Order Processing: Payment details (processed securely through our payment gateway, Payment Network).
- Website Usage: IP address, browser type, pages visited (collected via cookies and tracking technologies).
- Communication Preferences: If you opt-in to our newsletters or promotional emails.
2. How We Use Your Information
- Processing Orders: Managing purchases, shipping, and returns.
- Customer Support: Responding to inquiries and support requests.
- Marketing Communications: Sending promotional offers (only with explicit consent).
- Legal Obligations: Tax compliance and fraud prevention.
3. Account Creation and GDPR Compliance
If you choose to create an account with us, we will store and process your personal data in compliance with GDPR. You have the following rights:
- Right to Access
- Right to Correction
- Right to Erasure
- Right to Restriction
- Right to Data Portability
- Right to Objection
You can exercise these rights by contacting us at [email protected].
4. Data Retention Policy
- Pending Orders: 6 months.
- Completed Orders: 5 years (for tax and accounting purposes).
- Failed or Canceled Orders: 1 year.
- Inactive Accounts: Retained for 2 years if no purchases have been made, after which they will be deleted. Accounts with purchase history will be retained for 5 years.
Before account deletion, a reminder email will be sent, offering an option to retain the account.
5. Sharing Your Data
We do not sell your personal data. However, we may share it with trusted third parties, including:
- Payment Providers: Payment Network.
- Shipping Partners: Couriers for order fulfillment.
- Analytics Services: Google Analytics.
- Email Marketing Services: If opted in.
6. Security Measures
- SSL encryption.
- Two-Factor Authentication (2FA).
- Regular security audits.
7. Cookies and Tracking
We use cookies for website functionality, analytics, and marketing purposes.
8. Email Communications
You will receive essential transactional emails. Marketing emails are sent only if opted in, and you can unsubscribe anytime.
9. Contacting Us
Evans IT Limited
76 High Street, Annan, DG12 6DL
Email: [email protected]
Phone: 01461 758229